We're developers, engineers, and scripters just like you. We know what it's like to have a bad experience when you're trying to use an API, SDK, or tool. Sometimes you can't find great docs, sometimes there seems to be no community for others like you, or sometimes the product just seems to be working against you. Because we know this pain, we want to make sure you never have to experience it with FireEye. That is why we have launched FireEye's first Developer Relations program along with a broader Developer Experience initiative. We are dedicating time and resources to you and your experience in our ecosystem.
With the announcement of this new program, we still need to hire the team and put a plan together for how we want to move forward in creating an all-new experience for you. While we work on that, below you can learn about what we aim to do for you and how we hope to accomplish it. Ultimately we are here to serve and listen to you.
This is the first tool we are providing to you—a voice! This means you now have a voice in the company. Yes, a real, physical person will personally be advocating for your needs and wants with our product and engineering teams. We're not only here to listen to what you have to say but we're going to echo your words down every hall, elevator, stairwell, email, and online chat channel that we can. Our job is to share your sentiments of our products inside the company, even if it might offend someone. Here, on the Developer Relations team, we're on your side. If you write code of any kind, we want to hear from you. How can you communicate with us? Just reach out!
What will we do with all that you have to say? We sit directly between you and our product and engineering teams, we will be sitting in product planning sessions and attending sprint demos acting on your behalf. We will do all this while personifying your feedback and sentiments and sharing them directly with our product and engineering teams to help shape the product. When those changes take place, we share them back out with you in the form of blog posts, updated docs & SDKs, and more. Repeat.
We aren't here to hide behind emails, screen names, and avatars. We are real people who are working to make your lives better. We strongly encourage you to know who we are, what we do, and how you can reach us. Introducing the Developer Relations team...
Currently the Developer Relations Manager at FireEye, Chris and his team act as a bridge between FireEye and third-party developers, creating an experience that is not only enjoyable but also decreases the developers time-to-value. This is done by way of conferences, meetups, workshops, code, documentation, and anything else FireEye’s external Developers need to be successful. A program driven by empathy, Developer Relations at FireEye exists internally to be the voice of the external developer and exists externally to provide resources, awareness, and inspiration to our external developers. Chris joined FireEye in 2018 to lead FireEye’s Technical Partnerships Program. It was in this role that Chris quickly saw a need for better developer enablement with partners and end customers, helping to drive the creation of Developer Relations, also known as DevRel, at FireEye. Chris earned a B.S. in Information Sciences at Technology from Penn State and an MBA and M.S. in MIS from the University of Pittsburgh and currently resides in Connecticut. If you want to contact Chris, feel free to do so by PM'ing him here in the FireEye Developer Community.
Colin previously worked for the Ford Motor Company IT organization as a cloud API architect. Colin joined FireEye in October of 2019, starting as FireEye's first developer advocate. As a Developer Advocate at FireEye, Colin engages with the external development community to drive awareness of FireEye's key security products by creating tools, documentation, and experiences that empowers developers to innovate quickly. Internally, Colin is the voice of the FireEye developer community, advocating for their needs and communicating their pain-points (As well as their wins!) to the product teams so that FireEye can better enable external developers. Colin earned his B.S. in Computer Science at The University of Findlay. He currently resides in Avon, Ohio. If you want to contact Colin, feel free to do so by email or by PM'ing him here in the FireEye Developer Community.
Mahmoud Eraqi, the newest Developer Advocate, spent the last 4 years at General Electric, most recently working as a Senior Vulnerability Management Analyst. As a Developer Advocate at FireEye, Mahmoud engages with the external development community to drive awareness of FireEye's key security products by creating tools, documentation, and experiences that empowers developers to innovate quickly. Mahmoud voices out the pain points of the external developer community and promises to build integrations, and solutions with the developer community in mind. Originally from Michigan and a graduate of Wayne State University, Mahmoud enjoys working out at the gym, and recently he started doing MMA. When not training, he is surfing, hiking, or traveling. If you want to contact Mahmoud, feel free to do so by email or by PM'ing him here in the FireEye Developer Community.